8. Focus on high-quality service
After-sale services are becoming the linchpin in retaining customers and promoting brand reputation. Keeping in mind that unsatisfied customers can open rooms for competition, major players have raised funds to improve their logistic, replacement and repair services.
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Linshi Muye Furniture prepares a 2.5 million yuan incentive bonus to customer service staff members in Foshan, Guangdong province, on the eve of Nov 11 or Single's Day, an online shopping carnival in China created by Alibaba, [Photo/IC] |
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