Solving the doctor-patient standoff

First Person | Wang Yifang

Wang Yifang, professor at Peking University Health Science Center

Every year, medical institutions nationwide provide services to more than 2 billion people, so even if 99 percent of them are satisfied with the service, that still leaves 1 percent, or 20 million people, who are dissatisfied. The government has called on people from all walks of life to help solve this problem.