梅和托尼今天遇到的客戶都比較棘手……

(M = May, T = Tony, C1= Customer1)

1）

T: Hello, can I help you?
你好，需要幫忙嗎？

C1: Er, yes, young man. I want a holiday in Scotland please. I got this brochure yesterday and I want to book today.
呃，是的，年輕人。我想去蘇格蘭旅游。我昨天拿了這本宣傳冊，今天想預定一下。

T: Em? Scotland? We don't do holidays in Scotland, I'm afraid madam.
呃？蘇格蘭？恐怕我們沒有在蘇格蘭的旅游線路，夫人。

C1: But it says in your brochure, young man.
但是你們的宣傳冊里有啊，年輕人。

T: Em, let me see. I'm sorry madam, this is not our brochure. I'm afraid you've made a mistake.
哦，讓我看一下。抱歉夫人，這不是我們的宣傳冊，恐怕你弄錯了。

C1: Young man, it says here...
年輕人，在這兒……

T: I'm sorry, I'm sorry. Perhaps you could try 'Norbrook Holidays', over there?
抱歉，抱歉，我想你可以去Norbrook Holidays旅游公司問一下，就在那邊。

C1 [mumbling as she leaves] Young people nowadays...
現在的年輕人啊……

M: Oh dear! This conference hasn't been good for business.
天啊！這個會展可真不怎么樣！

T: No, not really, it's been very quiet today. We've only had three bookings all morning!
是不怎么樣，今天都沒什么人來問。一上午只有三個客人來預定。

2）

(M = May, T = Tony, C2 = Customer2)

T: Yes, sir. Do you need any help?
你好，先生，需要幫忙嗎？

C2: Er, yes. Can you tell me how much this holiday costs, please? On page 26?
呃，是的。這個旅游要多少錢？26頁這個？

T: Em, yes sir. See there? It costs 858 pounds
哦，先生，在這里，858英鎊。

C2: Ooooh, that's expensive! How long does it take?
哦，真貴啊！這個旅游要多長時間？

T: Em, it says there sir, 'This package takes two weeks'.
呃，這里，"旅行為期兩周"。

C2: And when does it begin?
什么時候開始

T: It says here that it begins in September.
這里有說明，九月開始。

C2: Oh, I can't go in September! Er, do you do trips to Scotland?
哦，9月我去不了。嗯，你們有去蘇格蘭的旅游嗎？

T: Er, no, not to Scotland, sir.
呃，沒有，沒有蘇格蘭的，先生。

C2: But I really want to go to Scotland.
可是我真的好想去蘇格蘭。

T: Er, I think you are looking for 'Norbrook Holidays', sir. Over there.
呃，我想你可以去Norbrook Holidays 公司問一下，就在那邊。

C2: Thanks son.
謝謝你，年輕人。

T: This is such a waste of time! Why can't people read the brochures?
真是浪費時間！他們就不能自己看看宣傳冊嗎？

M: Oh, never mind. It's the last day tomorrow.
哦，別在意。明天就是最后一天了。

（來源：BBC 實習生江巍 英語點津 Annabel 編輯）

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