如果商品、價格、交貨期、服務及其他方面出現問題時，必須應客戶的需要及時予以解決；對于索賠，無論大小，應慎重處理。

A: I want to see the one responsible for selling typewriters.
我想見負責銷售打字機的人。

B: My name is Wang. I'm the Sales Manager of this company.
我姓王，是本公司銷售部的經理。

A: Well, look here, Mr. Wang. Six new typewriters were delivered to my college yesterday afternoon and only three of them work properly.
那好，王先生你看，昨天下午送到我們學院的6臺打字機，只有3臺是好的。

B: Oh, I'm sorry about that.
噢，真抱歉。

A: What are you going to do about it?
這件事你們怎么處理？

B: Well, I'll send a mechanic to repair them immediately.
我會馬上派修理工上門修理。

A: Good, and I hope you'll make sure that it doesn't happen again.
好吧，我希望你保證以后不再發生類似事件。

B: I'll certainly look into that.
我一定查清楚這件事。

A: Thank you, Mr. Wang. Goodbye.
謝謝，王先生。再見。

B: Goodbye.
再見。

（來源：競學網 英語點津 Annabel 編輯）

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