Resolutions to disputes

When consumers are dissatisfied with the accommodation after checking their room, they shall have the right to check out free of charge

Consumers shall have the right of free choice in purchasing commodities or services.　　

Consumers shall have the right to freely choose business operators providing commodities or services, types of commodity and modes of service and whether to purchase a commodity or receive a service. Consumers shall have the right to compare, appraise and select when freely choosing a commodity or service. Therefore, consumers have the right to freely choose business operators providing hotel services. When a consumer open a hotel room door and is dissatisfied with indoor air quality, sanitation or other accommodation, on which grounds he requests for check-out, hotels shall allow his requirement without charging any fees.